Privacy Policy


All orders can currently be placed by checking out with either Paypal, debit or credit card payments only. We value your privacy and data; so have taken great care to ensure the security of your transactions with us.  Your credit card information and other personal data will be treated with the highest confidentiality.  There is a flat rate standard postage and packaging charge of £3.95 unless stated otherwise.


All deliveries will aim to be sent out within 3-5 days of purchase, delivered via Royal Mail. Please give extra time for orders being sent over a weekend, bank holidays or public holidays. 

Orders can be returned within 7 days of order receipt but must be in original condition. To arrange a return please contact us via our contact form and explain the reason for return. Unfortunately any 'unwanted' items must be returned at buyers cost but full item price will be refunded upon safe return of the item. 



On the very rare occasion that an item is damaged during transit please simply send any necessary images of the damaged item and a replacement product or refund shall be given. 

Any orders showing as 'delivered' to a work or company address won't be given cover for loss - please only use your workplace or company address as a postal address if you can trust your parcel will reach you once delivered by the courier. 

​No refunds are given if you request your order be 'left in a safe place'.


When using or purchasing from I Heart Homeware we respect our customers privacy and no data or information supplied shall be passed on or sold on to any 3rd party companies. Any personal information supplied may be used for future contact with promotions or new products or reasonable contact with a customer eg. If there are any problems with a placed order.

I strive for safe online shopping, so browse happily knowing you are protected as I Heart Homeware is a HTTPS secure site and has some of the safest online payment check-out systems there are.